Privacy Policy
Your privacy is important
Malt & Rock is committed to protecting the privacy of your personal information. This Privacy Policy (Policy) explains how we collect, use and disclose information about our customers, suppliers (and their employees) and people who apply for employment with us. It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.
“We”, “us”, “our” and “Malt & Rock” means Malt & Rock.
This Policy describes how we comply with our obligations under the Australian Privacy Act 1988 (Cth) and the privacy or data protection laws of other jurisdictions where we operate.
We may amend this Policy at any time by posting the updated version on our website.
Malt & Rock is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.
What information do we collect?
Generally, the information we collect about customers includes your name, home or work address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. In some instances, we may also collect your ID, such as a drivers licence. We also collect demographic information, which is not unique to you, such as your postcode, age, gender and shopping preferences, interests and favourites. When you visit our website, we may also collect information about your computer, including your IP address.
We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.
Ordinarily, customers can purchase goods from us without disclosing personal information, but in this situation we may not be able to provide you with the full range of services available.
How we collect and hold information
Where it is reasonable and practicable to do so, we collect your personal information from you directly when you purchase products or services from us or enter into arrangements with us or provide feedback/complaints to us.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Why we collect and how we use information
We collect and use your information to:
- sell, hire, deliver, administer, improve and personalise our products and services;
- process payments and to deal with your feedback or complaints and provide refunds and discounts;
- better understand our customers’ requirements and preferences;
- to communicate with you and to operate the customer service centre;
- undertake and administer promotions, competitions, in-store events, marketing activities, direct marketing, database compilation, analysis of trends and demographics and other marketing or promotional activities;
- protect against fraud and theft;
- complete other transactions with you or on your behalf; and
- maintain and update our records.
How we disclose your information
We will only disclose information about you to third parties if required by law or legal process, to our advisers or to companies who are responsible for parts of our service delivery - to delivery companies, external call centres, suppliers and manufacturers, third party fulfilment centres and third parties compiling product reviews on our behalf.
In special circumstances – for example, if we were to sell our business or part of our business – your information may be transferred to potential purchasers and their advisers as part of that sale. From time to time, we may provide aggregated and de-identified information to other business partners for various purposes.
Accessing and correcting your information and questions
You can request access to your information or that your information be corrected by contacting us at the address below.
If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at the address below. We may need to contact you for further details.
If you wish to make a formal complaint, please make your complaint in writing to our Privacy Officer. We will consider your complaint promptly and contact you to seek to resolve the matter. If we have not responded to you within a reasonable time, you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner.
Contact
Malt & Rock
Privacy Officer
Malt & Rock Customer Service
C/- ACR Distribution Partners
12 Distribution Drive
Orchard Hills
NSW 2748
Email (to complain or access or correct information): hello@maltandrock.com.au
Email (to unsubscribe): hello@maltandrock.com.au
Phone: +61 (02) 905 24941
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Last updated: March 2021